Accommodation rules

Flora Apartments

Welcome to Flora Apartments. We kindly ask you to observe the following rules, which help ensure a pleasant stay for all guests and protect the property and its facilities.

1. ARRIVAL AND DEPARTURE

Check-in is available from 3:00 p.m.
Check-out must be completed no later than 10:00 a.m.
Upon departure, please return the keys to the key box according to the instructions sent before your arrival.
Before leaving, lock the apartment and close all windows.

2. SELF-SERVICE CHECK-IN

The access code to the key box is intended solely for registered guests.
The code must not be shared with third parties.
In the event of a lost key or damage to the key box, please contact the operator immediately.

3. NUMBER OF GUESTS

Only persons listed in the reservation may stay in the apartment.
Additional overnight guests are not permitted without the operator’s consent.

4. QUIET HOURS

Quiet hours are from 10:00 p.m. to 6:00 a.m.
During this time, please refrain from loud music, loud conversations and other activities that may disturb other guests or neighbours.

5. NO SMOKING

Smoking is prohibited in all indoor areas of the property, including electronic cigarettes and heated tobacco products.
Smoking is permitted only in designated outdoor areas.
Please dispose of cigarette butts only in the designated containers.

6. PETS

Dogs are permitted only if reported in advance when making the reservation.
Owners are responsible for their animal’s behaviour throughout the entire stay.
Dogs must not damage the apartment’s facilities or disturb other guests.
Guests are required to clean up after their pets in both indoor and outdoor areas.

7. PROTECTION OF PROPERTY AND FACILITIES

Please treat the equipment and facilities of the apartments and common areas with care.
Any defects or damage must be reported to the operator immediately.
Guests are responsible for any damage caused during their stay.

8. SAFETY

When leaving the apartment, always close the windows, lock the doors and switch off the lights.
For safety reasons, guests are not permitted to interfere with electrical installations, heating equipment or other technical systems of the property.
In the event of a fire or other emergency, contact the emergency services by calling 112.

9. USE OF THE FIRE PIT

The fire pit may only be used in favourable weather conditions and in accordance with applicable fire safety regulations.
The fire must never be left unattended.
After use, the fire must be thoroughly extinguished.
Children may use the fire pit only under adult supervision.

10. OUTDOOR FACILITIES

The children’s playground, fire pit, sports equipment and other outdoor facilities are used by guests at their own risk. Children may use these facilities only under adult supervision.

11. PARKING

Vehicles may only be parked in designated parking spaces.
The operator is not responsible for damage to or theft of vehicles or any items stored inside them.

12. STORAGE COMPARTMENTS

The storage compartments are intended for the temporary storage of guests’ sports equipment and personal belongings. The operator is not responsible for the loss, theft or damage of items stored in the storage compartments.

13. CCTV SYSTEM

For the purpose of protecting property, ensuring guest safety and preventing unlawful activity, selected common and outdoor areas of the property are monitored by a CCTV system.
The CCTV system does not monitor the interiors of the apartments or any other areas intended for guests’ private use.
Recordings are retained only for the period strictly necessary and are accessible only to authorised persons.

14. WASTE AND CLEANING

Please sort waste into the appropriate containers.
Before departure, please:
- wash all used dishes,
- remove any leftover food,
- dispose of waste in the designated containers,
- leave the apartment in a reasonably clean and tidy condition.

15. RESPONSIBILITY FOR CHILDREN

The legal guardians of minors or persons responsible for their supervision are responsible for their safety throughout the entire stay.
The operator is not responsible for any injury or harm resulting from insufficient supervision of minors.

16. LOSS OF KEYS

In the event of a lost key or unauthorised disclosure of the access code, the guest must inform the operator immediately.
The guest is responsible for any costs associated with replacing locks, producing new keys or implementing other security measures required as a result of the loss or misuse of access credentials.

17. TERMINATION OF STAY

The operator is entitled to terminate a guest’s stay before the agreed departure date without entitlement to a refund if the guest:
- seriously violates these Accommodation Rules,
- intentionally damages property,
- repeatedly disturbs other guests,
- violates the smoking ban or other safety regulations.

Thank you for respecting these rules. We wish you a pleasant stay at Flora Apartments.