Terms and Conditions, Payment and Cancellation Policy
Apartmány Flora
1. General Provisions
These Terms and Conditions, Payment and Cancellation Policy govern the contractual relationship between the operator of Flora Apartments (hereinafter referred to as the “Operator”) and the guest (hereinafter referred to as the “Guest”) in connection with the provision of short-term accommodation services.
By making a reservation, the Guest confirms that they have read, understood, and agree to these Terms and Conditions.
2. Reservations
Reservations may be made:
- through the Flora Apartments website,
- by e-mail,
- by telephone,
- through third-party booking platforms (e.g. Booking.com).
A reservation becomes binding once it has been confirmed by the Operator.
For reservations made through third-party booking platforms, the terms and conditions of the respective platform may apply. In the event of any conflict, the terms and conditions of the booking platform shall prevail.
Submitting a reservation through the online booking form, e-mail, or any other communication method constitutes only a reservation request (an offer to conclude an accommodation agreement).
The accommodation agreement is concluded only when the Operator expressly confirms the reservation by e-mail or by another verifiable means.
If an obvious error in the accommodation price or any other booking information is identified, the Operator reserves the right to reject the reservation or offer the Guest the opportunity to conclude the accommodation agreement under the correct conditions.
3. Accommodation Price
The accommodation price is determined according to the current price list published on the Flora Apartments website or based on an individually confirmed offer.
The accommodation price includes:
- accommodation in the reserved apartment,
- electricity and energy consumption,
- water consumption,
- Wi-Fi internet access,
- standard final cleaning,
- the local accommodation fee (if included in the confirmed reservation).
The accommodation price does not include any services or charges expressly stated as additional or optional.
4. Security Deposit
The Operator reserves the right to require a refundable security deposit before or upon arrival to cover any damage that may occur during the Guest’s stay.
The security deposit may be used to cover, in particular:
- damage to the apartment or its equipment,
- additional cleaning costs,
- lost keys,
- breaches of the Guest’s contractual obligations.
If no damage or other reason for using the security deposit is identified, it will be refunded to the Guest without undue delay after the end of the stay.
5. Payment Terms
For reservations made through the Flora Apartments website, the Guest is required to pay 100% of the accommodation price in advance.
Unless otherwise agreed, payment must be credited to the Operator’s bank account no later than 14 days before the scheduled arrival date.
For reservations made less than 14 days before arrival, the full accommodation price is payable immediately after the reservation has been confirmed.
If payment is not received by the specified due date, the Operator reserves the right to cancel the reservation.
The tax invoice will be issued electronically through the booking system.
6. Online Payments
Online payments are processed through the payment gateway provided by Comgate, a.s. Information about the payment gateway provider and the payment process is available at: https://www.comgate.eu/cs/platebni-brana.
The Guest may pay the accommodation price online using one of the following methods:
- Payment card (Visa, Mastercard, and other supported cards). After confirming the reservation, the Guest is redirected to a secure payment page where they enter their payment card details. Once the payment has been successfully authorized, the payment is confirmed immediately and the reservation is completed.
- Online bank transfer via supported bank payment buttons. The Guest is redirected to their online banking service, where they authorize the payment. Once the payment has been successfully completed, the Guest is automatically redirected back to the Operator’s website and the reservation is confirmed.
Any complaints regarding payments or questions concerning online transactions may be addressed directly to the payment gateway provider:
Comgate, a.s.
Gočárova třída 1754/48b
500 02 Hradec Králové
Czech Republic
E-mail: podpora@comgate.cz
Telephone: +420 228 224 267
7. Cancellation Policy
Cancellation of a reservation must be made in writing by e-mail.
The following cancellation fees apply:
- more than 14 days before arrival: 0% of the accommodation price,
- 13 to 7 days before arrival: 50% of the accommodation price,
- 6 days or less before arrival: 100% of the accommodation price,
- no-show without prior notice: 100% of the accommodation price.
Subject to individual agreement, the Operator may offer the Guest an alternative accommodation date instead of cancellation.
8. Check-in and Check-out
Check-in is available from 3:00 p.m.
Check-out must be completed no later than 10:00 a.m. on the day of departure.
Earlier check-in or later check-out is only possible upon prior agreement with the Operator and is subject to availability.
9. Self Check-in
The access code for the main entrance and the apartment door is intended exclusively for registered guests.
The access code must not be shared with third parties.
In the event of a lost key or unauthorized disclosure of the access code, the Guest must inform the Operator immediately. The Guest shall be liable for any costs associated with replacing locks, producing new keys, or implementing other security measures required as a result of the loss or misuse of the access credentials.
10. Pets
Dogs are permitted only if they have been declared at the time of booking and the applicable pet fee has been paid in accordance with the current price list.
The owner of the dog is fully responsible for any damage caused by the animal, including any costs of additional cleaning.
Dogs must not be left unattended in a manner that could disturb other guests or cause damage to the property.
11. Rights and Obligations of Guests
The Guest is required to:
- use the apartment properly and with due care,
- observe quiet hours from 10:00 p.m. to 6:00 a.m.,
- comply with all fire safety and other safety regulations,
- report any damage without undue delay,
- respect other guests and local residents.
The Guest is liable for any damage caused by themselves, their accompanying persons, children, or pets.
12. Claims and Damage
The Guest is required to report any defect or damage without undue delay. If the Guest fails to report damage promptly, they shall be liable for any increase in the resulting damage.
The Operator shall not be liable for any damage, inconvenience, or interruption of the Guest’s stay caused by force majeure events, including but not limited to power outages, water supply interruptions, internet outages, natural disasters, extreme weather conditions, road closures, decisions of public authorities, or actions of emergency services.
13. No Smoking Policy
Smoking is strictly prohibited in all indoor areas of Flora Apartments, including the use of electronic cigarettes and heated tobacco products.
In the event of a breach of this policy, the Operator is entitled to charge a contractual penalty of CZK 5,000, in addition to any costs incurred for additional cleaning.
14. Parties and Excessive Noise
Parties, celebrations, or any other events that disturb the peace and quiet of the property or its surroundings are not permitted without the prior consent of the Operator.
The Operator reserves the right to terminate a Guest’s stay without refund if the Guest repeatedly violates quiet hours or otherwise commits a serious breach of these Terms and Conditions.
15. Use of the Fire Pit
Guests may use the outdoor fire pit at their own risk.
Guests are required to comply with all applicable fire safety regulations and any current restrictions or bans on open fires.
After use, the fire must be completely extinguished.
16. Sports and Leisure Activities
Guests use sports equipment, the children’s playground, the fire pit, and all other leisure facilities at their own risk.
The Operator shall not be liable for any injury or damage arising from their use unless such injury or damage results from a breach of the Operator’s legal obligations.
17. Limitation of Liability
The Operator shall not be liable for:
- the loss or theft of Guests’ personal belongings,
- damage caused by force majeure,
- adverse weather conditions,
- snow conditions,
- restrictions affecting the operation of ski resorts, cross-country ski trails, or other services in the surrounding area.
These circumstances shall not constitute grounds for cancelling a reservation or claiming a reduction in the accommodation price.
18. Local Accommodation Fee
The Guest acknowledges their obligation to pay the local accommodation fee in accordance with the generally binding municipal ordinance of the Municipality of Josefův Důl, unless this fee has already been included in the accommodation price.
19. Additional Cleaning
If the apartment is left in an excessively dirty condition, the Operator reserves the right to charge the actual cost of additional cleaning, with a minimum charge of CZK 2,000.
Excessive contamination includes, in particular, biological contamination, contamination caused by pets, an excessive amount of waste, smoking inside the apartment, or leaving the apartment in a condition requiring extraordinary cleaning.
20. Personal Data Protection
Guests’ personal data are processed only to the extent necessary for the conclusion and performance of the accommodation agreement and for the fulfilment of the Operator’s legal obligations.
Further details are provided in the separate document entitled Privacy Policy.
21. Final Provisions
These Terms and Conditions shall become effective on the date of their publication.
Legal relationships not governed by these Terms and Conditions shall be governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.
FD Antonínov s.r.o.
U Helllady 697/4, Praha 4 140 00
IČ 14309220
